Branch Queue Optimization: RFID tokens can help track customers in a branch, directing them to the appropriate service counter based on their needs Personalized Services: With RFID-enabled identification, banks can offer tailored services by recognizing customers as they enter. Operational Steps: RFID tokens are assigned to customers upon entering the service area. The RFID readers are installed at strategic locations within the service area to detect the RFID tokens. The data is sent to the server where our software analyzes the data received from the readers to verify the customer's position in the queue and their service preferences. If the customer is eligible for service, the system provides them with real-time updates, such as their queue position and assigned service counter, displayed on digital screens. If the customer is not eligible or an issue arises, the system can alert staff or provide notifications to resolve the matter. The RFID token is deactivated and returned once the service is completed, ensuring it is ready for reassignment.